Privacy Policy
Last updated 6 October 2026
This policy explains how Collect Compare Ltd (“we”, “us”, “our”) collects and uses personal data when you use collectcompare.co.uk. We are the data controller for the information described here.
Contact: [email protected] · Collect Compare Ltd, 86-90 Paul Street, London, EC2A 4NE · Registered in England & Wales, company no. 16514658 · ICO registration ZB988652.
The short version
- We’re a comparison service, not a debt collection agency.
- When you choose or are matched with an agency, we pass your enquiry and contact details to that agency so they can help you - that’s the whole point of the service.
- Until you choose, agencies don’t see who you are.
- We never sell your data, and we don’t share it with agencies you didn’t choose. One exception: if your chosen agency confirms it can’t take your case, we may introduce the next vetted agency matched to your answers instead - we’ll email you when this happens, and we ask the original agency to delete your details.
What we collect
| When | What |
|---|---|
| Comparing / being matched | Debtor region, amount owed, debt type and related answers you give us. You can compare without giving any contact details. When you choose an agency, or ask us to match you, we take your name, email address and phone number; if you ask us to email you your shortlist, we take your email address. We use your email to send you a private link to your results and the occasional reminder about your enquiry, and your phone number so the one agency you choose, or are matched with, can call you about the case. Agencies see none of it linked to you until you choose. We also record how you found us: the first page of ours you visited, the website that sent you, and any campaign tag or advert click reference in the link, so we can see which pages and adverts lead to enquiries. That part stays with us and is not passed to agencies. |
| Choosing an agency | Your name, email address and phone number, plus any comments you add. |
| Late-payment calculator | Your email address and the invoice figures you enter (and any letter details you choose to add). |
| Contacting us | Your name, email and message. |
| Agencies signing up | Company and contact details, coverage and service preferences. |
| Automatically | Basic technical data (IP address, approximate region) and, only if you accept cookies, Google Analytics. See our Cookie policy. |
Why we use it, and our lawful basis
- To match you with an agency and make the introduction - to take steps at your request before entering a contract, and our legitimate interest in running the service.
- To send your calculator breakdown and letter - your consent, given when you ask us to email it.
- To respond to enquiries and provide support - our legitimate interests.
- To understand which pages and adverts bring enquiries - our legitimate interests.
- To run the agency marketplace and bill agencies - performance of our contract with the agency, and legitimate interests.
- To keep the service secure and meet legal obligations - legitimate interests and legal obligation.
Who we share it with
- The agency you choose or are matched with. They become an independent controller of your details once introduced, and their own privacy notice then applies. If that agency confirms it can’t assist, we may introduce the next vetted agency matched to your answers instead - we’ll email you, and we ask the original agency to delete your details.
- Service providers who help us operate, under contract and only as needed - for example email delivery (Amazon SES) and hosting (Cloudflare).
- Authorities or advisers where we’re legally required to, or to protect our rights.
We do not sell personal data or share it with agencies you didn’t select - the replacement introduction described above being the one exception, and you’re always told when it happens.
International transfers
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses).
How long we keep it
We keep enquiry and lead records for as long as needed to run the service, resolve disputes and meet legal and accounting obligations, then delete or anonymise them. Calculator emails are kept until you unsubscribe or ask us to remove them.
Your rights
You have the right to access, correct, delete or restrict use of your data, to object to processing, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise any of these, email [email protected].
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d appreciate the chance to help first.
Changes
We’ll update this page when our practices change and revise the “last updated” date above.